Accessibility Cannot be Added After the Interaction is Designed
One comment from a conversation with a PLEX member stayed with Mustafa: “Typing is a luxury. If you’re typing on your phone, it’s such a luxury that you have. Not everyone has it.”
At the time, Astek was building a companion app to help users torecordi and monitor symptoms. The initial concept relied on typing symptoms into a phone. For many people living with SCI, typing is difficult, slow, or not a feasible option.
The remark exposed an assumption about what users would physically be able to do. The team rebuilt the app around simpler interactions and several different ways to record a symptom. Mustafa describes the result as “totally reimagined,” with people living with SCI at the centre of the design—not as users to accommodate later, but as the first users the technology was designed for.
